- You can manage your return through www.Kiddys-Shop.com gaining access from MY ACCOUNT.
- The product has to be in perfect shape. With the packaging and original
labels and Price tags have to be in the same box or bag where you have received
- You have to include a copy of the delivery note inside the box or bag that
we are going to collect. You can download the copy at MY ACCOUNT.
- Once we receive the delivery note in our warehouse we will proceed to pay
the correspondent amount. In 72h you will be able to check the income in the movementâs
extract of your credit card or bank account if you have paid with debit card.
The transport costs for shipment or return will be paid by the customer.
Shipments and returns
Where can I
receive my package?
You can get
your order shipped to the address you choose, your home, work or friends
address in case you want to make a gift.
will it take to dispatch my package?
are generally dispatched within 2-3 working days for the Peninsula and within
4-5 for the Balearic Islands.
How much do
I have to pay for shipment fees?
shipment is for the Peninsula the costs are 3.95 EUR. Â And in case you should buy 3 articles of any
section of the shop the shipment is FOR FREE.
Balearic Islands and Canary Islands, Andorra, Ceuta and Melilla the shipment
costs are 7.50 EUR.
Can I track
âmy accountâ in orders you can see the status of your order. Anyway, once you
have made your order you will receive an email on your registered email address
to confirm your order.
Â¿How is the
process of the home delivery?
receive a shipment confirmation email when your delivery will go out.
Can you return all the articles?
All except underwear, bathing suits and all those who will not be returned
in the same status you have received them.
How many days do I have to make the return?
You have 15 working days to make the return of an article or order from the
moment you have received it.
What do I have to do to return an article?
How much do I have to pay for return costs?
The return costs are the same tan the shipment costs.
For the Peninsula we have a standard price for return of 3.95 EUR and for
Balearic and Canary Islands, Andorra, Ceuta and Melilla of 7.50 EUR.
We try to keep the shipment rates as low as possible and make the process
of purchase and return as easier as possible.
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